Client Satisfaction

We at Dorchester Alcohol and Drug Commission and Dorchester Counseling Services are proud to be the premier service provider in Dorchester County. We are dedicated to providing the highest quality substance abuse and mental health services available and this shows in what our clients have to say!

Read the words of our clients speaking of their experiences at Dorchester Alcohol and Drug Commission on our home page and additional testimonials here.

Below please review the results of the most recent Client Satisfaction Survey provided anonymously by clients who have received services Dorchester Alcohol and Drug Commission and Dorchester Counseling Services over the previous year.

CLIENT SATISFACTION SURVEY SCORES August, 2009 146 client responses
COUNSELORS
Promptness	Excellent	93%
	Average	6%
Courtesy	Excellent	94%
	Average	6%
Knowledge	Excellent	93%
	Average	6%
Helpfulness	Excellent	93%
	Average	6%
AVAILABILITY OF APPOINTMENTS	Excellent	79%
	Average	14%
OVERALL HELPFULNESS	Excellent	87%
	Average	11%
OVERALL SATISFACTION WITH SERVICES	Excellent	87%
	Average	11%

I WOULD RETURN FOR SERVICES IF NEEDED	94%
I WOULD RECOMMEND SERVICES TO OTHERS	98%

FACILITY
Location	Excellent	81%
	Average	17%
Cleanliness	Excellent	99%
Privacy	Excellent	87%
	Average	12%

OFFICE STAFF
Promptness	Excellent	99%
Courtesy	Excellent	99%
Helpfulness	Excellent	94%
	Average	6%